Refund policy

Returns for Personalized Orders

Because each personalized item is custom-made, all sales of personalized products are final and cannot be returned or exchanged.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can review your claim.

If a return is authorized, the customer is responsible for return shipping costs unless the item was damaged due to our error or the wrong item was sent.

To start a return, you can contact us at personalizedbusybox@gmail.com.

If you have any questions before placing your order, please contact us. We’re happy to help.